Tuesday, July 7, 2009

A Human Answering the Phone, What a Concept!

In the current world of business where it seems every company has replaced the most important first touch with clients — the receptionist — with an answering machine, what a breath of fresh air when an alternative is experienced.

Let me first say that I am not connected with the company I am going to tell you about, in fact, I know no one who works there and I definitely am not getting kickbacks from them. They are simply incredible.

The company is Answer 1 Communications. They provide remote receptionist services with humans! According to their website, they "provide your businesses with fast, reliable, personal, and bilingual attention that you and your customers demand of your business." Although I can't say know what all of these services actually entail, here's what they say they can do: telemessaging, appointment scheduling, voicemail, unified messaging, order taking, e-commerce solutions, customer support, remote receptionist and dealer locator.

What I do know is, every single time I call one particular business and these folks answer their phone, the Answer 1 people are organized, articulate, comprehensive, polite, friendly ... they are a delight and I have every confidence that my client will get the message. I want to keep talking with them, they are so pleasant!

Can you say that about the people who answer your phone? If not, I would recommend you give these folks a call. Their website shows many awards they've won for their service, and I am not surprised.

Go check them out at http://www.answer1.com/ ... they are located in Phoenix, but heck anymore I don't think it matters from where a company provides their services.

Better yet, I found this toll-free number on their site, call them, they're in the answering business and I bet you will be impressed. 1-800-408-3408.

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